Privacy Policy

Effective Date: June 16, 2026

Welcome to Austin Two-Step Tours, LLC. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an experience, communicate with us, or participate in one of our tours or events.

By accessing our website, booking an experience, or interacting with Austin Two-Step Tours, you acknowledge that you have read and agree to this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

Full name
Email address
Telephone number
Mailing address (when necessary)
Reservation and booking information
Emergency contact information (if required)
Dietary restrictions or accessibility requests
Payment information (processed through secure third-party providers)
Communications with our team
Reviews, testimonials, surveys, photographs, or other content you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of your visit
Referring website
Website interactions
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process reservations and payments
Confirm bookings
Communicate before, during, and after your experience
Respond to questions and customer service requests
Improve our tours and website
Personalize your experience
Send newsletters or promotional emails (only if you choose to receive them)
Prevent fraud and maintain website security
Meet legal and regulatory obligations
Protect our business, guests, and employees

We will only use your personal information for legitimate business purposes or as otherwise permitted by law.

3. Payment Information

Austin Two-Step Tours does not store complete credit card numbers or other sensitive payment credentials.

Payments are securely processed by trusted third-party payment providers. Those providers maintain their own privacy and security practices, and we encourage you to review their privacy policies before completing a transaction.

4. Email Communications

If you subscribe to our newsletter or request information, we may occasionally send emails regarding:

Tour updates
New experiences
Special events
Promotions
Company announcements
Travel tips and Austin recommendations

You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails.

Please note that transactional emails related to reservations, payments, or customer service may still be sent even if you opt out of marketing communications.

5. Cookies and Tracking Technologies

Austin Two-Step Tours uses cookies and similar technologies to improve your browsing experience, understand website usage, and support our business operations.

By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.

What Are Cookies?

Cookies are small text files stored on your device that help websites remember information about your visit.

Types of Cookies We May Use

Essential Cookies

These cookies are necessary for the website to function properly and may be used to:

Maintain website security
Process reservations
Remember important settings
Support website functionality

These cookies generally cannot be disabled.

Analytics Cookies

Analytics cookies help us understand how visitors use our website by collecting information such as:

Pages viewed
Time spent on the website
Navigation patterns
Device and browser information
Traffic sources

This information helps us improve our website and customer experience.

Functional Cookies

These cookies remember your preferences, including:

Form information
Website settings
Language preferences (if applicable)

Marketing Cookies

Marketing cookies may help us:

Measure advertising effectiveness
Improve marketing campaigns
Understand website conversions
Connect with visitors through social media platforms

6. Third-Party Services

We may use trusted third-party providers to help operate our business, including:

Payment processors
Reservation and booking platforms
Website hosting providers
Analytics providers
Email marketing providers
Customer relationship management (CRM) systems
Social media platforms

These providers may collect information according to their own privacy policies.

Austin Two-Step Tours does not control the privacy practices of third-party providers.

7. Managing Cookie Preferences

Most internet browsers allow you to:

View stored cookies
Delete cookies
Block cookies
Receive notifications before cookies are stored

Please note that disabling cookies may limit certain website functionality.

8. How We Share Information

Austin Two-Step Tours respects your privacy.

We do not sell, rent, or trade your personal information.

We may share information only when reasonably necessary with:

Payment processors
Reservation platforms
Website service providers
Email service providers
Professional advisors
Insurance providers
Tour partners or venues
Government authorities when required by law

All service providers are expected to maintain appropriate safeguards for your information.

9. Photography and Video

During our tours and events, photographs and videos may be taken for promotional, educational, website, and social media purposes.

By participating in an Austin Two-Step Tours experience, you acknowledge that you may appear in photographs or videos.

If you prefer not to be photographed or recorded, please notify your tour guide before your experience begins, and we will make reasonable efforts to accommodate your request.

10. Data Retention

We retain personal information only as long as reasonably necessary to:

Complete reservations
Provide customer service
Maintain business records
Meet tax and accounting requirements
Resolve disputes
Comply with legal obligations

When information is no longer needed, we securely delete or anonymize it whenever practical.

11. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These safeguards may include:

SSL/TLS encrypted website connections
Password-protected business systems
Limited employee access
Secure third-party payment processing
Routine software updates and security monitoring

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

12. Children’s Privacy

Our tours are intended for adults and participants meeting applicable age requirements.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that information has been collected from a child under 13 without appropriate consent, we will promptly delete that information where required by law.

13. Your Privacy Rights

Depending on your location and applicable law—including the Texas Data Privacy and Security Act (TDPSA), the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and, where applicable, the General Data Protection Regulation (GDPR)—you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Request a copy of certain personal information
Withdraw consent where applicable
Opt out of marketing communications

To exercise these rights, please contact us using the information below.

We may request information necessary to verify your identity before fulfilling your request.

14. Sale or Sharing of Personal Information

Austin Two-Step Tours does not sell your personal information.

We also do not knowingly share personal information for cross-context behavioral advertising as defined by applicable privacy laws.

15. International Visitors

Although Austin Two-Step Tours primarily operates within the United States, visitors from other countries may access our website.

If you access our website from outside the United States, you understand and agree that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your home country.

16. Third-Party Links

Our website may contain links to third-party websites, including venues, hotels, restaurants, partners, and social media platforms.

Austin Two-Step Tours is not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, we will revise the Effective Date shown at the top of this page.

Continued use of our website after updates become effective constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us.

Austin Two-Step Tours, LLC

Email: austintwosteptours@gmail.com

Website: www.austintwosteptours.com

By using this website, booking an experience, or participating in an Austin Two-Step Tours event, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms & Conditions.